Terms of Service

Terms of Service

Effective Date: July 1, 2026 Last Updated: September 30, 2026

Guided Lifestyle & Optimal Wellness, LLC — A California Limited Liability Companywww.officialglow.ai

1. ACCEPTANCE OF TERMS

1.1 Binding Agreement

These Terms constitute a legally binding contract between you ("User," "you," or "your") and Guided Lifestyle & Optimal Wellness, LLC, a California limited liability company ("G.L.O.W.," "Company," "we," "us," or "our"), governing your access to and use of the G.L.O.W. web application and website located at www.officialglow.ai, all associated features, content, the AI companion Lumi, and any related services (collectively, the "Application" or "App").

1.2 How Acceptance Occurs

Your agreement to these Terms is expressed through any of the following actions:

• Clicking, tapping, or selecting "I Agree," "Accept," or a similar button or checkbox during account registration or onboarding;
• Creating an account or completing registration for the App;
• Accessing, browsing, downloading, or using any portion of the App;
• Subscribing to any paid tier of the App; or
• Continuing to use the App after being notified of updated Terms.

Each of these actions constitutes your electronic signature and acceptance of this Agreement in its entirety.

1.3 Age Requirement

The Application is intended exclusively for individuals who are eighteen (18) years of age or older. By accessing or using the App, you represent and warrant that you meet this age requirement. If you are under eighteen (18) years of age, you are strictly prohibited from using the App and must immediately discontinue use. G.L.O.W. reserves the right to verify user ages and to terminate any account upon discovering that the account holder does not meet this requirement, without notice and without refund. Companion chatbots, including Lumi, may not be suitable for some minors.

1.4 Authority to Enter Agreement

If you are accessing or using the App on behalf of a business entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. G.L.O.W. is a consumer-facing wellness platform; B2B use cases are governed by separate written agreements.

2. MEDICAL DISCLAIMER AND EMERGENCY NOTICE

G.L.O.W. expressly disclaims all liability for harm arising from any user's decision to use this App in lieu of seeking emergency care.

2.1 Educational and Informational Tool Only

G.L.O.W. and its AI companion Lumi are designed exclusively as educational and informational wellness tools. All content, responses, guidance, recovery tips, checklists, timelines, and other materials available through the App are provided for general informational purposes only and are not intended to constitute, and should not be construed as, the practice of medicine, nursing, physical therapy, pharmacy, or any other licensed healthcare profession.

2.2 No Doctor-Patient or Nurse-Patient Relationship

YOUR USE OF THE APP DOES NOT CREATE, AND G.L.O.W. EXPRESSLY DISCLAIMS, ANY PHYSICIAN-PATIENT, NURSE-PATIENT, THERAPIST-CLIENT, OR OTHER HEALTHCARE PROVIDER-PATIENT RELATIONSHIP BETWEEN YOU AND G.L.O.W., ITS EMPLOYEES, CONTRACTORS, OR THE LUMI AI SYSTEM. No communication through the App, whether with Lumi or otherwise, constitutes a medical consultation, diagnosis, prognosis, clinical assessment, or treatment recommendation.

2.3 Not a Substitute for Professional Medical Care

The App is not a substitute for the professional advice, diagnosis, examination, or treatment of a qualified, licensed physician, surgeon, or other healthcare provider. You should at all times:

• Follow all post-operative care instructions provided directly by your treating surgeon and their medical team;
• Contact your surgeon's office with any recovery questions, concerns, or complications;
• Seek in-person medical evaluation promptly if you experience symptoms, complications, or any change in your condition;
• Never disregard or delay seeking professional medical advice because of information you obtained from the App.

Your surgeon's instructions supersede any information, guidance, or suggestion provided by G.L.O.W. or Lumi without exception.

2.4 Limitations of AI-Generated Content

Lumi's responses are generated by artificial intelligence and are probabilistic in nature. The AI does not have access to your medical records, surgical notes, your surgeon's clinical assessment, your full medication history, your individual anatomy, or your real-time physical condition. AI-generated content may be:

• Incomplete, outdated, or based on general population data that does not apply to your specific circumstances;
• Inconsistent across sessions due to the nature of large language model technology;
• Inaccurate with respect to your particular procedure, surgeon's technique, or recovery protocol.

G.L.O.W. does not warrant the accuracy, clinical validity, completeness, or appropriateness of any AI-generated content for your individual situation.

2.5 No Guarantee of Medical Outcomes

G.L.O.W. MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING MEDICAL, HEALTH, COSMETIC, OR RECOVERY OUTCOMES ASSOCIATED WITH USE OF THE APP. Individual recovery experiences vary significantly and are determined by factors entirely outside the scope of this App, including but not limited to: the nature and complexity of the surgical procedure, the skill of the operating surgeon, pre-existing health conditions and comorbidities, individual physiology, patient compliance with post-operative instructions, and unforeseeable medical developments. RELIANCE ON ANY CONTENT PROVIDED THROUGH THE APP IS SOLELY AT YOUR OWN RISK.

2.6 User Agreement Not to Rely on App for Critical Medical Decisions

By using the App, you expressly acknowledge and agree that:

• You will not use the App to make emergency medical decisions or as a substitute for emergency care;
• You will not use the App as your primary or sole source of guidance for any clinical decision, including whether to contact your surgeon, seek in-person evaluation, modify medications, or change your post-operative care regimen;
• You understand that Lumi cannot examine you, assess your wound, evaluate your vital signs, or observe your physical condition, and that its outputs must be interpreted with that limitation in mind;
• You will always follow the instructions of your treating surgeon over any suggestion made by the App.

3. ELIGIBILITY

3.1 Age

The App is available only to individuals who are at least eighteen (18) years of age. By using the App, you represent and warrant that you meet this requirement. Individuals under 18 are strictly prohibited from using the App.

3.2 Legal Capacity

You represent and warrant that: (a) you have the legal capacity to enter into a binding contract under the laws of your jurisdiction; (b) you are not subject to any court order or legal restriction that would prohibit you from entering into this Agreement; and (c) all registration information you provide is accurate, current, and complete.

3.3 Geographic Availability

The App is currently offered to users in the United States and may be accessible to international users. G.L.O.W. makes no representation that the App's content complies with the laws or medical regulations of any jurisdiction outside the United States. If you access the App from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws.

3.4 Healthcare Provider Exception

If you are a licensed healthcare professional, your use of the App is governed by these same Terms. The App is not designed or intended as a clinical decision support tool for licensed providers. Healthcare professionals must not use the App as a patient-facing clinical tool without a separate written agreement with G.L.O.W.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To access most features of the App, you must create an account by providing your name, email address, and other information as requested during registration. You may also register using supported third-party single sign-on services, such as Apple Sign In or Google Sign In, subject to those providers' own terms and privacy policies.

4.2 Accuracy of Information

You represent and warrant that all information you provide during registration and throughout your use of the App is truthful, accurate, current, and complete. You agree to promptly update your account information to keep it accurate.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:

• Select a strong, unique password and not reuse passwords from other services;
• Never share your login credentials with any third party;
• Immediately notify G.L.O.W. at support@officialglow.ai if you suspect any unauthorized access to or use of your account;
• Log out of your account when using shared or public devices.

G.L.O.W. will not be liable for any loss or harm resulting from your failure to comply with these security obligations, or from unauthorized access to your account resulting from your own negligence.

4.4 One Account Per User

Each user is permitted to create and maintain one (1) account. Creating multiple accounts to circumvent a suspension, evade usage limits, or for any other purpose is a violation of these Terms and may result in termination of all associated accounts.

4.5 Account Non-Transferability

Your account is personal to you. You may not allow any other person to use your account. Accounts are non-transferable. Any use of your account by a third party, whether authorized by you or not, is your responsibility.

5. SUBSCRIPTION TERMS AND BILLING

5.1 Subscription Required

Access to the full features of the App requires an active paid subscription. G.L.O.W. offers tiered subscription plans with different features and benefits, as described in the App at the time of purchase. All pricing, tiers, and features are subject to change in accordance with Section 5.7 and Section 18.

5.2 No Hardcoded Pricing

These Terms do not specify any fixed subscription price. All subscription fees are as displayed in the App at the time of your purchase or renewal ("the then-current Subscription Fee for your selected tier"). By subscribing, you agree to pay the then-current Subscription Fee applicable to your selected tier as displayed in the App at the time of purchase. G.L.O.W. may introduce, modify, discontinue, or restructure subscription tiers at any time, subject to the notice provisions in Section 5.7.

5.3 Payment Processing via Stripe

Subscription payments are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. By subscribing, you agree to provide accurate and complete payment information and authorize G.L.O.W. and Stripe to charge your designated payment method for the applicable Subscription Fee on a recurring basis. Your use of Stripe is subject to Stripe's own Terms of Service and Privacy Policy, available at stripe.com/legal. G.L.O.W. does not store your full payment card information; all payment data is handled directly by Stripe in accordance with PCI-DSS standards.

5.4 Automatic Renewal

SUBSCRIPTIONS AUTOMATICALLY RENEW. Your subscription will automatically renew at the end of each billing period at the then-current Subscription Fee for your selected tier unless you cancel prior to the renewal date in accordance with Section 5.5. By activating a subscription, you authorize G.L.O.W. and its payment processor to charge your payment method on a recurring basis without additional approval for each charge, until you cancel.

5.5 Cancellation Policy

You may cancel your subscription at any time through the account settings within the App.

Cancellation takes effect at the end of your then-current billing period. You will retain full access to your subscribed tier through the end of the paid period. G.L.O.W. does not provide prorated refunds for any unused portion of a billing period, except as expressly required by applicable law.

5.6 Refunds

Except as required by applicable law or as expressly stated in a separate written agreement, all subscription payments are non-refundable. If you believe you are entitled to a refund under applicable law, please contact us at support@officialglow.ai within thirty (30) days of the charge in question.

5.7 Price and Tier Changes

G.L.O.W. reserves the right to change the Subscription Fee or restructure subscription tiers at any time. For any increase in the Subscription Fee applicable to your current subscription, G.L.O.W. will provide at least thirty (30) days' prior notice by email to your registered address or through in-App notification. If you do not cancel your subscription before the effective date of a price increase, you will be deemed to have accepted the new Subscription Fee.

5.8 Taxes

All Subscription Fees are exclusive of applicable taxes. You are solely responsible for the payment of all taxes associated with your subscription, unless G.L.O.W. is required by applicable law to collect such taxes directly, in which case they will be added to your Subscription Fee.

5.9 Failed Payments

If a payment fails due to expiration, insufficient funds, or any other reason, G.L.O.W. may suspend your access to the App until payment is successfully processed. Continued failure to pay may result in termination of your account.

6. ACCEPTABLE USE AND PROHIBITED CONDUCT

6.1 Permitted Use

Subject to your compliance with these Terms and timely payment of applicable Subscription Fees, G.L.O.W. grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the App solely for your own personal, non-commercial recovery and wellness support purposes.

6.2 Prohibited Conduct

You agree that you will not, and will not permit or encourage any third party to:

• Use the App for any purpose other than your own personal post-surgical recovery support;
• Rely on the App or Lumi as medical advice, diagnosis, or treatment for yourself or anyone else;
• Use the App on behalf of or for the benefit of another person without their explicit knowledge and consent;
• Allow any person under the age of eighteen (18) to access or use your account;
• Create more than one account or create a new account after being suspended or terminated;
• Provide false, inaccurate, or misleading information in your account registration or in communications through the App;
• Impersonate any person or entity, or falsely represent your identity, credentials, or affiliation;
• Resell, sublicense, redistribute, or otherwise commercialize access to the App or any portion thereof;
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, AI model weights, training methodology, algorithms, or underlying infrastructure of the App;
• Scrape, harvest, or systematically extract content, data, or outputs from the App by automated means;
• Use the App to train, fine-tune, or develop any competing AI model or wellness product;
• Attempt to circumvent, disable, or bypass any security feature, access control, authentication system, or technical protection measure of the App;
• Submit prompts or inputs to Lumi designed to elicit responses that violate these Terms or applicable law, including attempts to manipulate the AI system;
• Upload, transmit, or submit any content that is unlawful, harmful, threatening, harassing, defamatory, obscene, fraudulent, or violates the rights of any third party;
• Use the App in any manner that could damage, overburden, impair, or disrupt the App or its underlying infrastructure;
• Violate any applicable federal, state, local, or international law or regulation.

7. AI COMPANION — LUMI

7.1 About Lumi

Lumi is an AI-powered conversational companion integrated into the G.L.O.W. App. Lumi is designed to provide general educational information about plastic and cosmetic surgery recovery, answer commonly asked recovery questions, and support users in tracking their post-operative wellness journey. Lumi is not a nurse, physician, or any other type of licensed healthcare professional, and does not hold any clinical credentials. The name "Lumi" is a product name only and is not a representation of clinical licensure.

7.2 Powered by Anthropic Claude

Lumi is powered by Claude, a large language model developed and operated by Anthropic, PBC ("Anthropic"). Your interactions with Lumi are processed through Anthropic's API. By using Lumi, you acknowledge that your conversational inputs may be transmitted to and processed by Anthropic's infrastructure, subject to Anthropic's own Terms of Use and Privacy Policy. G.L.O.W. has configured Lumi's behavior but does not control the underlying model. G.L.O.W. is not responsible for Anthropic's data practices, which are governed by Anthropic's own policies.

7.3 No Clinical Validation

Lumi's responses have not been reviewed, validated, or approved by any licensed medical professional, regulatory authority, or clinical body. The AI may produce responses reflecting general wellness information but that are not tailored to your specific medical circumstances. No output from Lumi should be understood as reflecting a clinically validated care standard or protocol.

7.4 AI Limitations and Errors

Lumi, like all large language model AI systems, has inherent limitations:

• It may produce responses that are incomplete, incorrect, or inconsistent;
• It has no memory of previous conversations unless context is explicitly provided within a session;
• It cannot perform physical examination, view wounds, assess vital signs, or observe the user in any way;
• It may not reflect the most current medical literature, guidelines, or your surgeon's specific protocols;
• Its outputs are probabilistic, not deterministic, and may vary across sessions for identical queries.

G.L.O.W. does not warrant the accuracy, completeness, or clinical reliability of any response generated by Lumi.

7.5 Your Surgeon's Instructions Prevail

Your treating surgeon's post-operative instructions, care protocols, and clinical guidance take precedence over any information provided by Lumi or the App, in all circumstances and without exception. If any information in the App conflicts with the instructions of your surgeon, you must follow your surgeon's instructions and contact your surgeon's office with any questions.

7.6 Prohibited Interactions with Lumi

You agree not to use Lumi to:

• Seek guidance during a medical emergency (call 911 instead);
• Attempt to extract specific medication dosages, drug interactions, or pharmaceutical prescribing information;
• Make decisions about stopping, starting, or modifying any prescribed medication;
• Attempt to circumvent the App's AI safety guidelines through adversarial prompting or manipulation;
• Seek advice that substitutes for direct consultation with a licensed healthcare provider.

8. INTELLECTUAL PROPERTY

8.1 Ownership by G.L.O.W.

The App and all content, features, and functionality thereof — including but not limited to the G.L.O.W. brand, name, and logo; the Lumi name, character, persona, and associated branding; all text, graphics, icons, audiovisual elements, animations, recovery content libraries, care card systems, recovery timelines, checklists, AI system configurations and prompts, software code, databases, data structures, user interface designs, and all other materials available through the App (collectively, "G.L.O.W. Content") — are and shall remain the sole and exclusive property of G.L.O.W. or its licensors. G.L.O.W. Content is protected under United States and international intellectual property laws, including laws governing copyright, trademark, trade secret, and patent rights.

8.2 Limited License to User

Subject to your compliance with these Terms, G.L.O.W. grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the App solely for your personal, non-commercial recovery support purposes. This license does not include any right to:

• Reproduce, distribute, publicly display, or publicly perform any G.L.O.W. Content;
• Create derivative works based upon the App or any G.L.O.W. Content;
• Use any G.L.O.W. Content for any commercial purpose;
• Remove, obscure, or alter any proprietary notices, labels, or copyright markings; or
• Use G.L.O.W. Content in any manner not expressly authorized by these Terms.

8.3 Trademarks

"G.L.O.W.," "Guided Lifestyle & Optimal Wellness," "Lumi," and associated logos and marks are trademarks and service marks of Guided Lifestyle & Optimal Wellness, LLC. You may not use any of these marks without the prior written permission of G.L.O.W. All other trademarks displayed in the App are the property of their respective owners.

8.4 Feedback

If you provide any suggestions, comments, feedback, or ideas regarding the App ("Feedback"), you hereby assign to G.L.O.W. all right, title, and interest in and to such Feedback, and agree that G.L.O.W. may freely use, implement, and commercialize such Feedback without restriction, compensation, or attribution to you.

9. USER-GENERATED CONTENT

9.1 Your Content

You may submit, enter, or create content through the App, including recovery journal entries, daily logs, symptom notes, diary entries, personal progress notes, and other written records ("User Content"). You retain ownership of your User Content. G.L.O.W. does not claim ownership of your personal journal entries or recovery records.

9.2 License Grant to G.L.O.W.

By submitting User Content to the App, you grant G.L.O.W. a non-exclusive, worldwide, royalty-free, sublicensable license to access, store, process, display, and use your User Content solely to:

• Provide, operate, maintain, and improve the App and its services for you;
• Respond to your queries and personalize your experience within the App;
• Fulfill our obligations under the Privacy Policy; and
• Comply with applicable legal requirements.

This license does not authorize G.L.O.W. to publicly display your personal User Content, sell it to third parties, or use it for advertising purposes directed at you, except as described in the Privacy Policy.

9.3 Responsibility for User Content

You are solely responsible for the accuracy and appropriateness of your User Content. G.L.O.W. does not review, verify, or validate User Content and does not assume any responsibility for errors, inaccuracies, or omissions therein.

9.4 Privacy of User Content

The collection, storage, and use of your User Content is governed by the G.L.O.W. Privacy Policy, available at www.officialglow.ai/privacy. By using the App, you consent to the data practices described in the Privacy Policy.

10. THIRD-PARTY SERVICES

10.1 Integrated Third-Party Providers

The App integrates or relies upon certain third-party service providers to deliver its functionality, including but not limited to:

• Stripe, Inc. — payment processing;
• Anthropic, PBC — AI language model powering Lumi; and
• Supabase — backend database, authentication, and infrastructure.

10.2 No Responsibility for Third-Party Practices

G.L.O.W. is not responsible for the content, privacy practices, data security, policies, terms, or actions of any third-party service provider. Your use of third-party services is governed by those providers' own terms and policies, which you are responsible for reviewing.

10.3 Third-Party Links

The App may contain links to third-party websites or resources. These links are provided for convenience only. G.L.O.W. does not endorse and is not responsible for the content, accuracy, or practices of any linked third-party website. Accessing third-party sites through links in the App is at your own risk.

10.4 Outages and Interruptions

Certain features of the App, including Lumi, depend on third-party infrastructure (including Anthropic's API and Supabase's services). G.L.O.W. is not responsible for interruptions, outages, or degraded performance caused by third-party providers.

11. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND ALL G.L.O.W. CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

G.L.O.W. EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• ANY WARRANTIES THAT THE APP WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE FROM ERRORS OR DEFECTS;
• ANY WARRANTIES AS TO THE ACCURACY, COMPLETENESS, CURRENTNESS, CLINICAL VALIDITY, OR RELIABILITY OF ANY CONTENT, INCLUDING AI-GENERATED CONTENT, PROVIDED THROUGH THE APP;
• ANY WARRANTIES THAT THE APP WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS;
• ANY WARRANTIES THAT DEFECTS IN THE APP WILL BE CORRECTED;
• ANY WARRANTIES THAT THE APP OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; AND
• ANY WARRANTIES REGARDING THE OUTCOMES, RESULTS, OR BENEFITS YOU MAY OR MAY NOT OBTAIN FROM USING THE APP.

NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY G.L.O.W. OR ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not permit the exclusion of implied warranties. To the extent such laws apply, certain exclusions above may not apply to you.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Certain Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, G.L.O.W. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• PERSONAL INJURY OR BODILY HARM ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP;
• ANY ADVERSE MEDICAL, HEALTH, OR RECOVERY OUTCOME ARISING FROM RELIANCE ON APP CONTENT IN LIEU OF PROFESSIONAL MEDICAL CARE;
• LOSS OF DATA, CONTENT, RECORDS, OR INFORMATION;
• LOSS OF REVENUE, PROFITS, BUSINESS, OR GOODWILL;
• BUSINESS INTERRUPTION OR DISRUPTION; OR
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA.

THIS EXCLUSION APPLIES REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF G.L.O.W. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Aggregate Liability Cap

IN NO EVENT SHALL G.L.O.W.'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO G.L.O.W. IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3 Health Outcomes

G.L.O.W. EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY ADVERSE HEALTH, MEDICAL, OR PHYSICAL OUTCOME ARISING FROM A USER'S DECISION TO RELY ON APP CONTENT INSTEAD OF SEEKING TIMELY PROFESSIONAL MEDICAL CARE OR FOLLOWING THEIR SURGEON'S INSTRUCTIONS.

12.4 Essential Basis

The limitations of liability and disclaimers in Sections 11 and 12 reflect a reasonable allocation of risk and are an essential basis of the bargain reflected in these Terms. G.L.O.W. would not make the App available on the terms set forth herein without these limitations.

12.5 Jurisdictional Variations

Some jurisdictions do not permit the exclusion or limitation of liability for certain types of damages. To the extent such laws apply to you, some or all of the limitations set forth in this Section may not apply.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless G.L.O.W. and its officers, directors, employees, contractors, agents, licensors, successors, and assigns from and against any and all third-party claims, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the App, or any use of the App through your account;
• Your violation of any provision of these Terms or any policy incorporated herein;
• Your violation of any applicable law or the rights of any third party;
• Any User Content you submit to the App;
• Your reliance on any content generated by the App — including Lumi responses — in lieu of seeking or following appropriate professional medical care;
• Any claim by a third party arising from your use of the App on their behalf without proper authorization; or
• Any misrepresentation made by you in connection with your use of the App.

G.L.O.W. reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense.

14. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

14.1 Mandatory Informal Resolution

Before initiating any arbitration proceeding, you agree to first attempt to resolve the dispute informally by contacting G.L.O.W. at legal@lumiintelligence.ai with a written description of the dispute, the relief sought, and your contact information. G.L.O.W. will attempt to resolve the dispute within thirty (30) days of receipt. This informal resolution period is a mandatory prerequisite to arbitration.

14.2 Agreement to Arbitrate

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

Except as provided in Section 14.5, you and G.L.O.W. agree that all disputes, claims, or controversies arising out of or relating to these Terms, the App, or any aspect of the relationship between you and G.L.O.W. (collectively, "Disputes") shall be resolved exclusively by final, binding individual arbitration, not in a court of law. The arbitration shall be administered by the American Arbitration Association ("AAA") pursuant to the AAA Consumer Arbitration Rules then in effect, available at www.adr.org.

14.3 Arbitration Procedures

The arbitration will be conducted:

• On an individual basis, not as part of any class, consolidated, or representative proceeding;
• By a single, neutral arbitrator selected in accordance with the AAA Consumer Rules;
• By written submissions, telephone, or videoconference, unless either party requests an in-person hearing and the arbitrator determines that one is appropriate;
• In Los Angeles County, California; and
• Under California law, without regard to conflict-of-law principles.

14.4 Class Action Waiver

YOU AND G.L.O.W. EACH EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE OR COLLECTIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION AGREEMENT SHALL BE VOID.

14.5 Exceptions to Arbitration

Notwithstanding Section 14.2, either party may seek:

• Injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information; or
• Relief in small claims court for Disputes that qualify within the jurisdictional limits of such court, provided the matter is pursued on an individual basis.

14.6 Opt-Out Right

You have the right to opt out of this arbitration agreement by sending written notice to legal@lumiintelligence.ai within thirty (30) days of first accepting these Terms. Your opt-out notice must include your full name, the email address associated with your account, and an unambiguous statement that you wish to opt out of the arbitration agreement. Opt-out does not affect any dispute already submitted to arbitration.

14.7 Fees

AAA filing, administrative, and arbitrator fees shall be allocated in accordance with the AAA Consumer Rules and any applicable AAA Consumer Minimum Standards. G.L.O.W. will pay AAA fees to the extent required by applicable consumer protection rules.

14.8 Federal Arbitration Act

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation, enforcement, and validity of this Section 14.

15. TERMINATION

15.1 Termination by You

You may terminate your account and discontinue use of the App at any time by canceling your subscription in accordance with Section 5.5 and ceasing all use of the App. Termination does not entitle you to a refund of any prepaid Subscription Fees except as required by applicable law.

15.2 Termination by G.L.O.W.

G.L.O.W. reserves the right to suspend, restrict, or permanently terminate your access to the App, with or without cause and with or without advance notice, if G.L.O.W. determines, in its sole and reasonable discretion, that:

• You have violated any provision of these Terms or any policy incorporated herein;
• Your account has been used in a fraudulent, abusive, or unauthorized manner;
• Your conduct poses a risk of harm to other users, third parties, or G.L.O.W.;
• You have provided false or misleading registration information;
• Continued provision of services to you would expose G.L.O.W. to legal liability; or
• G.L.O.W. is required to do so by applicable law or a court or regulatory order.

15.3 Effect of Termination

Upon termination of your account for any reason:

• The license granted to you under Section 8.2 will immediately and automatically terminate;
• You must cease all use of the App;
• G.L.O.W. may delete your account data in accordance with the Privacy Policy; and
• You remain liable for all accrued but unpaid subscription fees and obligations.

15.4 Survival

The following Sections shall survive termination of these Terms and your account, regardless of the reason for termination: Sections 2 (Medical Disclaimer), 8 (Intellectual Property), 9 (User-Generated Content license), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Arbitration), 15.3 (Effect of Termination), 19 (Governing Law), and 20 (General Provisions).

16. PHASE 2 FEATURES

16.1 Photo Upload and AI Analysis (Phase 2)

A future version of the App may allow users to upload photographs of their surgical site or recovery progress for AI-assisted educational feedback ("Photo Analysis"). When activated, the following terms will apply:

• Photo Analysis is provided for informational and educational purposes only and does not constitute a clinical wound assessment, diagnosis, or medical evaluation;
• The AI cannot replace a physician's in-person examination of a wound or surgical site;
• Photos you upload are processed and handled in accordance with the Privacy Policy then in effect;
• You represent that you own or have the right to submit any photos you upload and that they do not depict any person other than yourself without their consent.

16.2 Advertising and Sponsored Content (Phase 2)

Future versions of the App may include advertising, sponsored content, or promotional partnerships with third-party brands. When activated, the following framework will apply:

• Sponsored content will be clearly labeled as such;
• G.L.O.W. will not permit advertising for products or services that conflict with the App's wellness mission;
• Advertising practices will be described in an updated Privacy Policy at the time of activation;
• You will have the opportunity to review updated Terms before advertising features go live.

16.3 Expanded AI Capabilities (Phase 2)

Future releases may expand Lumi's capabilities to include additional modalities, integrations, or interactive features. All expanded AI capabilities will:

• Remain subject to the educational tool framework established in Section 2 and Section 7;
• Be governed by updated Terms provided to users in advance of activation;
• Continue to disclaim any clinical or medical advisory function.

17. [RESERVED]

18. CHANGES TO TERMS

G.L.O.W. reserves the right to modify, amend, or update these Terms at any time, at its sole discretion. If G.L.O.W. makes material changes to these Terms, it will provide notice to you through one or more of the following methods:

• Posting a prominent notice within the App;
• Sending an email to the address associated with your account; or
• Updating the "Last Updated" date at the top of these Terms.

Material changes will not take effect until at least fourteen (14) days after such notice is provided (or such longer period as may be required by applicable law), except for changes that address new legal requirements or emergency circumstances, which may take effect immediately. Your continued use of the App after the effective date of any updated Terms constitutes your binding acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the App and cancel your subscription in accordance with Section 5.5 prior to the effective date of the changes.

19. GOVERNING LAW AND DISPUTE RESOLUTION

19.1 Governing Law

These Terms, and all questions regarding their formation, validity, interpretation, breach, or performance, shall be governed by the laws of the State of California, without regard to its conflict-of-law principles.

19.2 Venue for Non-Arbitrated Disputes

To the extent any Dispute is not subject to arbitration under Section 14, you and G.L.O.W. irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Los Angeles County, California, and you waive any objection to such jurisdiction and venue, including any claim that such courts constitute an inconvenient forum.

20. GENERAL PROVISIONS

20.1 Entire Agreement

These Terms, together with the G.L.O.W. Privacy Policy (www.officialglow.ai/privacy) and any other policies, guidelines, or agreements expressly incorporated by reference herein, constitute the entire agreement between you and G.L.O.W. with respect to the App and supersede all prior and contemporaneous understandings, agreements, representations, or warranties relating to the subject matter hereof.

20.2 Electronic Acceptance

You agree that your electronic acceptance of these Terms constitutes your legally binding signature under applicable federal and state electronic signature laws, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq. You waive any right to require a physical, wet-ink signature.

20.3 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

20.4 No Waiver

No failure or delay by G.L.O.W. in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. No waiver shall be effective unless made in writing and signed by an authorized representative of G.L.O.W. No waiver of any breach shall be deemed a waiver of any subsequent breach.

20.5 Assignment

You may not assign, delegate, or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of G.L.O.W. G.L.O.W. may freely assign these Terms, including in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any purported assignment by you in violation of this Section is null and void.

20.6 Force Majeure

G.L.O.W. shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, governmental action, labor disputes, power outages, internet failures, or failures of third-party service providers (including Anthropic, Stripe, or Supabase).

20.7 No Third-Party Beneficiaries

These Terms are intended solely for the benefit of the parties and do not confer any rights or remedies on any third party.

20.8 Language

These Terms are written in the English language. If translated, the English-language version shall control in all respects in the event of any conflict or inconsistency.

20.9 Headings

Section headings in these Terms are included for convenience only and shall not affect the interpretation or legal effect of any provision.

21. CONTACT INFORMATION